Returns and refunds

Last updated: 12 November 2026

Returns

You can return an item within 7 days of delivery if it is unworn, unwashed and still has its tags attached.

Worn or washed items and sale items cannot be returned.

How to start a return

Message us on WhatsApp or email with your order number and the reason. Do not send items back without confirmation from us first.

Return shipping is paid by the customer, unless the item is defective or not what you ordered.

Refunds

Refunds are made to the original payment method within 5–7 business days of us receiving the returned item. For cash on delivery orders we will agree the refund method with you when you contact us.

Exchanges

To exchange for another size, contact us within 7 days of delivery with your order number and the size you need. The item must be unworn, unwashed and have its tags attached. Exchanges depend on stock: if the size is not available, we will offer store credit or a refund.

Damaged, defective or incorrect items

Tell us within 48 hours of delivery, with a photo and your order number. We will send a replacement or give a full refund at no cost to you, and we cover the return shipping.

Contact

WhatsApp: +971 56 806 4455
Email: hello@nomaix.com
Instagram: @nomaix_