FAQ
Orders
How do I place an order?
Browse our collection, select your size and colour, and add to your bag. Check out with secure card payment — we accept all major cards — or pay cash on delivery in the UAE.
Can I cancel or change my order after placing it?
Contact us as soon as possible via WhatsApp or email. If your order hasn't been dispatched, we can usually cancel or amend it. Once shipped, we can no longer make changes.
Will I receive an order confirmation?
Yes — you'll receive an email confirmation immediately after placing your order, and a second email with tracking details once it ships. Check your spam folder if you don't see it within a few minutes.
Products
What fabric do you use?
All NOMAiX tees are made from 260 GSM cotton — heavier than average, designed to hold its structure, drape well, and last. This is not thin, fast-fashion cotton.
How do your tees fit?
Our tees are oversized fit. If you're between sizes, we recommend sizing down. The fit is intentionally wide through the shoulders with a slightly dropped hem. Check the size guide on each product page for exact measurements.
How should I wash my NOMAiX tee?
Cold wash, inside out, on a gentle cycle. Air dry where possible — avoid tumble drying on high heat. Do not iron directly on the print.
Will you restock sold-out items?
Possibly. Follow us on Instagram @nomaix_ to be the first to know about restocks and new drops. Some designs are limited and may not return.
Shipping
Where do you ship?
We ship across the GCC — United Arab Emirates, Saudi Arabia, Bahrain, Oman and Kuwait.
How long does delivery take?
UAE orders arrive within 1–2 business days after dispatch. GCC orders typically arrive within 3–5 business days. Orders are processed within 1–2 business days.
What are the shipping rates?
UAE: AED 10 flat fee below AED 200, free at AED 200 and above.
Saudi Arabia, Bahrain, Kuwait and Oman: AED 35 flat fee below AED 300, free at AED 300 and above.
Free shipping is applied automatically at checkout. No code needed.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for unworn, unwashed items with tags attached. Sale items are non-refundable. The full rules are in our returns and refunds policy.
How do I start a return?
Contact us via WhatsApp +971 56 806 4455 or email hello@nomaix.com with your order number and reason. Do not send items back without confirmation from us first.
When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your returned item, back to your original payment method.
About NOMAiX
What does NOMAiX mean?
NOMAiX = Nomad's Identity ✕. The X represents the unknown — the next chapter, the thing you're still building. It's for people who are always moving, always becoming.
Where is NOMAiX based?
Dubai, UAE. Registered under Chapter Two Trading FZE.
Do you do collaborations or wholesale?
We’re open to conversations. Reach out via email hello@nomaix.com or WhatsApp +971 56 806 4455 with what you have in mind.